Shipping policy

1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order has been shipped.
2. SHIPPING DESTINATIONS
We currently ship to France and international destinations.
Shipping options and costs are calculated at checkout based on your location.
3. DELIVERY TIMES
Estimated delivery times (from shipment date) are:
France: 2–5 business days
Europe: 5–10 business days
Rest of the World: 10–20 business days
Please note: these are estimates only. Delays may occur due to customs, carrier issues, or other factors beyond our control.
4. SHIPPING COSTS
Shipping costs are calculated at checkout and vary based on weight, destination, and shipping method.
Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.
5. ORDER TRACKING
Once your order ships, you will receive a tracking number via email.
You can use this number to monitor your package until delivery.
6. LOST OR DAMAGED PACKAGES
11:11store is not responsible for delays or damage caused by the shipping carrier.
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:
📧 11.11store@mail.com
We will work with the carrier to help resolve the issue.
7. CONTACT US
For any questions about shipping, delivery times, or costs, contact:

📧 11.11store@mail.com
📍 Côte d’Azur, France
📞 +33 6 26 11 41 38